This Privacy Policy explains what personal information phgames collects from Filipino players, how we use and protect it, and what rights you have over your own data. We are committed to handling your information responsibly and in line with Philippine data privacy law.
Last updated: June 2025
phgames collects only the personal information that is necessary to operate the platform, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not sell your personal data to third parties.
When you register and use phgames, we collect personal information that includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect a copy of a valid government-issued ID and a selfie for verification purposes. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount, and the date and time of the transaction. We also collect technical data such as your device type, IP address, browser type, and pages visited on the platform, which helps us improve performance and detect suspicious activity. All information collected is used solely for the purposes described in this policy.
The personal information you provide is used to create and manage your phgames account, verify your identity in line with Philippine anti-money laundering regulations, and process your deposits and withdrawals securely. We use your contact details to send you important account notifications, transaction confirmations, and updates about changes to our terms or policies. Technical data is used to monitor platform security, investigate suspicious activity, and improve the overall user experience for Filipino players. Where you have opted in, we may also use your contact details to send you information about promotions available on the Promotion page. You can opt out of marketing communications at any time through your account settings.
phgames uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff are trained on data privacy obligations. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification services, but only to the extent necessary and under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. Any third-party service providers we work with are required to handle yourpersonal information in accordance with this Privacy Policy and applicable Philippine law. We do not transfer your personal data outside the Philippines except where required by law or where you have given explicit consent.
phgames uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the site is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features Filipino players use most, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. By continuing to use phgames after being informed of our cookie use, you consent to the use of cookies as described in this policy.
Under the Data Privacy Act of 2012, Filipino players have the right to be informed about how their personal data is collected and used, the right to access a copy of the personal data we hold about them, and the right to correct any inaccurate or incomplete information. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on the platform.
We retain your personal information for as long as your phgames account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are retained for a minimum of five years in line with anti-money laundering requirements. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you. If you close your account, we will retain only the information we are legally required to keep and will delete all other personal data within a reasonable timeframe. You may request information about our specific retention periods by contacting our support team.
phgames is strictly an adults-only platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a minor has registered on the platform, we will immediately close the account and delete all associated personal data. Parents or guardians who believe a minor has registered on phgames are encouraged to contact us immediately so we can take appropriate action. For more information about our age verification procedures, please visit the Responsible Gaming page.
phgames may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you have questions about any changes, please contact our support team before continuing to use the platform.
You have the right to know what personal data phgames collects, why we collect it, and how it is used before or at the time of collection.
You can request a copy of the personal information we hold about you at any time by contacting our support team through the platform.
If any of your personal details are inaccurate or out of date, you can update them directly in your account settings or by contacting support.
You may request deletion of your personal data where it is no longer needed, subject to our legal obligations to retain certain records under Philippine law.
You can object to the processing of your personal data for direct marketing purposes at any time, and we will stop using it for that purpose immediately.
If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.
Check our FAQ for quick answers about how we handle your data, or log in to manage your account preferences. New to phgames? Registration is free and takes just a few minutes.